Faq’s & Policies

Hi, this is Dani! Thanks for visiting this page, which means you may be interested in an item I have for sale or just want to see how I do business! As always, if your question isn’t covered here, please feel free to ask:

Q: WHICH ITEMS ARE AVAILABLE FOR SALE / DO YOU DO CUSTOM WORK? 

A: All of my current available items for sale can be found by clicking on the Available Items tab on the main menu. They’re promptly removed and updated once sold so you won’t get attached to something that isn’t available. All items are sold just as they are with their vintage glory – charm, nicks, dents and handmade goodness that everything old will bring. Nothing is perfect and that’s just my style! I hope it is yours too!

Custom Work – I’m sorry, at this time I’m not taking any custom work. If I’ll be taking custom work again, I’ll post it to my social media pages and my website.

Q: DO YOU OFFER ANY DISCOUNTS? 

A: CUSTOMER LOYALTY PROGRAM – If you’ve ever purchased from me or had custom work done with me in the past, you’re eligible for a 10% VIP discount (before tax) on any of my current available items.

To my past/returning customers and customers to be – you’ve truly been a blessing to my business and I appreciate all of you! I believe in building solid relationships with my customers and I’m always wanting to reward any returning customers.

MULTI-ITEM DISCOUNT – If you’re interested in more than one item, I offer a 10% discount for bundling items (please note that the VIP discount and multi-item discount can’t be combined).

Aside from these discounts, all prices are firm unless stated by me.

DELIVERY

 

We can deliver all items to the Saskatoon area for a $50 fee. Delivery to front entrance in the home or lobby in apartment/condo buildings ONLY.

If needing delivery to locations further out of the Saskatoon area and in Saskatchewan/Alberta, I charge $30/hr + estimated gas costs for the round trip for me to personally deliver. This is the most cost effective method to ship items out for you. Since it’ll likely be just me delivering the item to further away places, I will require help to unload it once I arrive. If there’s a lot of stairs or it’s an apartment building, I won’t be able to help with carrying. Please make sure to have two strong people there and ready to lift it into your space.

Shipping by delivery/moving truck can also be scheduled as well but will be more expensive. To guesstimate, it would be roughly $500 per furniture item in provinces close to Saskatchewan. Please contact me to get a quote.

For purchases requiring delivery, full payment of the item must be made to mark the item sold as well as the delivery charge we have agreed on.

Q: WHAT PAYMENT TYPES DO YOU ACCEPT / CAN I RETURN AN ITEM?

Accepted payment methods: Credit Card, Pre-Paid Credit Cards, E-transfer, and Cash – cannot mark the item sold until full payment is made. Fastest way to claim an item is by e-transfer or credit card. For cash and in-person viewings, item can be sold online prior to your appointment.

Without the payment, the item belongs to DVD and is available.

ALL SALES ARE FINAL AND SOLD *AS IS* – NO RETURNS

Q: I’VE PURCHASED AN ITEM ONLINE, WHEN DO I HAVE TO COME AND GET IT BY?

A: Please note that all furniture purchases must be picked up within 7 days of the date purchased. As an example, if an item has been purchased online on a Sunday, it would need to be picked up within my Monday – Saturday hours the following week.

Q: DANI, I LOVE ONE OF YOUR ITEMS BUT AM FAR AWAY AND SCARED I WON’T LIKE THE ITEM IN PERSON AND WASTE ALL THAT TIME, DO YOU HAVE ANY OPTIONS?

A: I can understand how you feel to be scared to make such a large investment without seeing the item first. If you’re teetering on the edge of loving some pictures you’ve seen of an item, be sure to watch a video tour of the piece which can be found in the description of each item for sale in the “Available Items” section of my website. It shows me opening and closing drawers so you can get that in-person feel for those of you traveling from far away and not able to see the item first.

Q: I WANT TO PURCHASE SOMETHING, BUT DON’T HAVE THE MONEY AT THE MOMENT. CAN YOU HOLD AN ITEM FOR ME UNTIL I CAN PAY FOR IT?

A: I’m sorry, I’m afraid not. Most of my items sell online sight unseen and then an appointment made to pick up the item. Holding the item up for a “maybe” sale means the person who actually wants it and is willing to pay for it will miss out. Also to note, making an appointment to view an item first doesn’t mean it will be held for your appointment time and can be sold without warning. If that happens I will let you know it’s been sold and cancel our appointment.

Q: I LIKE AN ITEM BUT WANT TO SWITCH THE COLOR, CAN I DO THAT?

A: I’m sorry, paint color isn’t changeable on any of my finished items for sale. I’ve put lots of thought, hard work and products into my items and love them just the way they are. Someone else will too and I’ve been known to have the patience of a saint!

Q: I WANT TO SET UP A VIEWING APPOINTMENT / PURCHASE SOMETHING ONLINE TO PICKUP LATER – WHAT SHOULD I KNOW?

A: For people wanting to see an item in person, please message me to set up an appointment. My items are located at Britebox Storage Co. on Wanuskewin Road in Saskatoon. I meet by appointment only and my viewing/pickup hours are listed under the Contact tab.

WEATHER: My storage unit is heated, but since it’s an overhead pull-up unit, it can be chilly in the winter so please dress according to the weather. Also note that if there’s unfavorable weather conditions such as snow, blizzards, and rain in the forecast for the day you’ve chosen to come pick up or view an item, we’ll have to reschedule for the next day. If you were going to be viewing an item first, the item can be sold online in the meantime.

Q: I’M FROM OUT OF TOWN AND DON’T KNOW WHEN I CAN GET THERE, WILL YOU HOLD ONTO IT FOR ME?

A: The answer is YES! If you love an item enough and no one else can have it until you get there, there’s an option for you. Anything past the 1 week pickup mark of purchase date is a $50/week storage fee. Full payment will need to be made beforehand and I’ll require your credit card info so I can charge the weekly fee until the item is picked up.

Q: HOW CAN MY FURNITURE STAY SAFE FOR THE RIDE HOME / DO YOU BUNDLE AND WRAP YOUR ITEMS FOR MY TRIP HOME?

A: Please make sure to come in an emptied out, large enough enclosed SUV, van or truck and bring lots of thick blankets to wrap around your item to avoid any friction or knocking. If needing to put it in an open truck box, make sure to bring a tarp and a lot of thick blankets to cover and protect from ratchet straps and the outdoor environment for the way home.

A: Bubble wrapping your item is an option for your furniture pickup! It’ll be done the previous day to your arrival which means you won’t be able to see the item in person first before taking it home. Bubble wrapping/stretch wrapping your piece is an additional $75. It offers light protection from friction of ratchet straps and the outside elements. It’ll give you peace of mind for moving your furniture through tight spaces or apartment stairs.

Q: ARE YOUR ITEMS DURABLE / HOW CAN I TAKE CARE OF MY ITEM SO IT LOOKS AS GOOD AS IT DOES NOW?

A: Since your item has been painted or stained with a liquid coating which sits on top of the wood, no matter how durable the paint/sealant is or the prep done to the piece, the item should always be handled with care and should be considered fragile. I use the most durable products possible, but I still expect the customer to acknowledge that painted items are not bulletproof and damage can happen if not careful. Your piece will remain beautiful as long as you’re gentle with it. Although my items are a final sale, I do provide you with a full listing of the products used as well as touch up products to take home if anything gets damaged.

If ever wanting to use an item as a bathroom vanity or use it as an ultra-high traffic piece, I suggest getting a piece of glass cut. I can provide you the business name and phone number of the place in Saskatoon that I go to. It’s affordable and they do great work!

Thanks for reading my FAQ’s page, if you ever have any questions that you’d like addressed on here, please send me a message.

Dani