Hi! Thanks so much for checking out the FAQ’s/Furniture Policies page. Here are some important details about your future purchase!
Q: WHAT IS YOUR BUSINESS DOING DIFFERENTLY OR OFFERING DURING COVID-19?
A: Since I work pretty much alone most of the time working on furniture and not with people, my job in transforming furniture can resume. Until all of this craziness subsides, no in-person appointments are allowed in my home where my furniture is. I can Facetime you or send you any additional videos/photos of any available furniture you’re interested in. We’re offering free door step or in-garage delivery in the Saskatoon area. For anyone interested in further distances or out of province, we can subtract the $50 Saskatoon & Area delivery fee off of your quote to help during this time. Please note we will not enter any homes, apartment buildings, or do any stairs. This is exterior of the premises/main floor only and this will keep us both safe!
Q: DO YOU OFFER ANY DISCOUNTS?
A: CUSTOMER LOYALTY PROGRAM – If you’ve ever purchased from me or had custom work done with me in the past, you’re eligible for a 10% VIP discount on any of my current available items for sale. You’ll have to contact me prior to purchasing this item to get the discount code from me which changes regularly.
MULTI-ITEM DISCOUNT – If you’re interested in more than one item, I offer a 10% discount for bundling items (please note that the VIP discount and multi-item discount can’t be combined). You’ll have to contact me prior to purchasing this item to get the discount code from me which changes regularly.
If there is a clearout sale, VIP and multi item discounts cannot be combined with sale discounts. Aside from these discounts, all prices are firm unless stated by me.
Q: WHAT PAYMENT TYPES DO YOU ACCEPT / CAN I RETURN AN ITEM?
Accepted payment methods: E-Transfer and Credit Card via my online shop to claim and mark it sold. I can take e-transfer to email@example.com. Please feel free to message me on social media or text/call me at 306-291-3690 so I can know to watch for your transfer. You’ll receive confirmation and receipts to your email through PayPal once the purchase is complete. Without the payment, the item belongs to DVD and is available.
ALL SALES ARE FINAL AND SOLD *AS IS* – NO RETURNS
Q: I’VE PURCHASED AN ITEM ONLINE, WHEN DO I HAVE TO COME AND GET IT BY?
A: Please note that all furniture purchases must be picked up within 7 days of the date purchased from my home in Martensville, Saskatchewan
Q: I WANT TO PURCHASE SOMETHING, BUT DON’T HAVE THE MONEY AT THE MOMENT. CAN YOU HOLD AN ITEM FOR ME UNTIL I CAN PAY FOR IT?
A: I’m sorry, I’m afraid not. Full payment must be made to claim an item.
Q: I LIKE AN ITEM BUT WANT TO SWITCH THE COLOR, CAN I DO THAT?
A: I’m sorry, paint color isn’t changeable on any of my finished items for sale.
Q: HOW CAN MY FURNITURE STAY SAFE FOR THE RIDE HOME? / DO YOU BUNDLE AND WRAP YOUR ITEMS FOR MY TRIP HOME?
A: Please make sure to come in an emptied out, large enough enclosed SUV, van or truck and bring lots of thick blankets to wrap around your item to avoid any friction or knocking. If needing to put it in an open truck box, make sure to bring a tarp and a lot of thick blankets to cover and protect from ratchet straps and the outdoor environment for the way home. It is the responsibility of the buyer to protect your finished items.
A: Bubble wrapping your item is an option for your furniture pickup! It’ll be done prior to your arrival which means you won’t be able to see the item in person first before taking it home. Bubble wrapping/stretch wrapping your piece is an additional $75. It offers light protection from friction of ratchet straps and the outside elements. It’ll give you peace of mind for moving your furniture through tight spaces or apartment stairs. Please allow 3-5 business days to bubble wrap your item before being ready for pickup as we may not have supplies in stock.
Q: ARE YOUR ITEMS DURABLE / HOW CAN I TAKE CARE OF MY ITEM SO IT LOOKS AS GOOD AS IT DOES NOW?
A: Since your item has been painted or stained with a liquid coating which sits on top of the wood, no matter how durable the paint/sealant is or the prep done to the piece, the item should always be handled with care and should be considered fragile. I use the most durable products possible, but I still expect the customer to acknowledge that painted items are not bulletproof and damage can happen if not careful. Your piece will remain beautiful as long as you’re gentle with it. Although my items are a final sale, I do provide you with a full listing of the products used as well as touch up products to take home if anything gets damaged.
If ever wanting to use an item as a bathroom vanity or use it as an ultra-high traffic piece, I suggest getting a piece of glass cut. I can provide you the business name and phone number of the place in Saskatoon that I go to. It’s affordable and they do great work!
Thanks for reading my policies page, if you ever have any questions that you’d like addressed on here, please send me a message.